status: open to work
> hello, i'm
Raiven Williams
Endpoint Management, IT Operations, & Customer Success
My work has consistently lived at the intersection of technology and human experience. I've supported customers through onboarding, helped organizations think strategically about device management, and worked across teams to improve adoption, reduce friction, and strengthen technical outcomes.
I'm especially drawn to roles that need both technical fluency and relationship depth. Understanding a system clearly enough to explain it simply, then following the project through until it's actually working for the people who use it.
10
Years in IT
5
Certifications
1k+
Devices Managed
11
Years Remote
50+
Remote Enterprise Accounts
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career log
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capabilities
Endpoint Management
Apple Ecosystem
MDM Strategy
FleetDM
Jamf
Apple Business Manager
Rippling IT
Okta
AWS Logging Integrations
Technical Enablement
SaaS Customer Success
IT Operations
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certifications
- Apple Device Support ProfessionalSep 2024
- Apple Certified IT ProfessionalNov 2023
- Jamf Certified AssociateApr 2022
- SAS Data Literacy EssentialsMar 2023
- Certified Customer Success Manager, Level 1